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 Contact Hostingbay.com.au
190 - 192 Hoddle Street Abbotsford, Victoria 3067 Australia.

Telephone: 61-3-94173368 Facsimile: 61-3-94173360 Email:
Support@HostingBay.com.au

Frequently Asked Questions

Click on a Question for The Answer.

1.Why HostingBay's prices are so cheap? Is there any catch?

2.Are the Price in Australian Dollars or U.S. Dollars

3.Are the prices G.S.T. Inclusive?

4.What would happen if my web site Exceeds the Account Limit

5.Can I host my web site with you if I already have my Domain Name?

6.Can I host Full Domain names with HostingBay?

7.Would I have Banner Ads or anything that I don't want on my web site?

8.How long does it take to have my account activated?

9.What DNS Settings do I use to point my Domain to your Sever?

10.Do you offer Australian Domain Registration Service?

11.Do you offer an International Domain Registration Service?

12.Do you host International Domain names?

13.Can I transfer my existing Web Site to you?

14.Do you host Personal Web Sites?

15.Can I pay my account by Cheque or Money Order?

16.Can I cancel my account at anytime?

17.Can I use my existing email account?

18.Do I still need my ISP to access the Internet?

19.Do you support FrontPage extensions?

20.Do you provide Message Board for me to use on my web site?

21.Do you provide a Chat Room for me?

22.What is the best way to get technical support?

23.Do you offer phone support?

24.Do you have a reseller Plan?

25.Can you restore my website to a previous date?

 


Why HostingBay's prices are so cheap? Is there any catch?
First of all, with our huge purchasing power and long established relationships with our global business associates, we are able to get our network resources at very competitive prices. And we are then able to pass these savings on to our Australian customers. We're straight shooters. There are no tricks in what we do, just good, reliable business principles. We also choose our promotions carefully and ensure every advertising dollar pays for itself; we streamline our systems. We also don't waste money on unnecessary things like toll-free telephone numbers that are often abused anyway.
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Are the prices in Australian Dollars or U.S. Dollars?
All prices are in Australian Dollars
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Are the prices G.S.T. Inclusive?
All prices are GST inclusive.
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What would happen if my web site Exceeds the Account Limits?
If your web site usage (Web Space and/or Traffic) hits the Limit of your Current Plan, you will be notified by email. You may then reduce your usage or upgrade your plan accordingly.
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Can I host my web site with HostingBay if I already have my Domain Name?
Of course. It's even easier if you already have your domain name registered. All you need to do is to point your domain name to our server after you sign up an account with us by setting the DNS (Domain Name Server) Entries to:
NameServer1: ns1.hostingbay.net (64.131.74.90)
NameServer2: ns2.hostingbay.net (67.225.246.76)
NameServer3: ns3.hostingbay.net (67.222.3.171)
Please do not enter the IP addresses (64.131.74.90/67.225.246.76/67.222.3.171) unless asked.
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Can I host Full Domain names with HostingBay?
Of course, this is what we do. Your web site will be 'YourDomainName.com.au' or 'YourBusiness.com.au' etc.
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Would I have Banner Ads or anything that I don't want on my web site?
Absolutely Not. Your web site is yours. We don't add anything to it.
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How long does it take to have my account activated?
Your account will be activated instantly. You can start setting up your web site right away unless you have just registered your domain Name.
The newly registered Domain name or one that you are transferring to Hosting Bay from another hosting service provider may take up to 72 hours (usually much less) to fully register around the Net. This is because of safeguards built in to the Net for your protection. There is no way to speed up this process. But this should not hold you up with the preparation of your web site.
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What DNS Settings do I use to point my Domain to your Server?
When you register a New Domain name or Transfer your Existing Domain name to our network, you need to enter/change the DNS (Domain Name Server) Settings to the following:
NameServer1: ns1.hostingbay.net (64.131.74.90)
NameServer2: ns2.hostingbay.net (67.225.246.76)
NameServer3: ns3.hostingbay.net (67.222.3.171)
Please do not enter the IP addresses (64.131.74.90/67.225.246.76/67.222.3.171) unless asked.
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Do you offer Australian Domain Registration Service?
In partnership with TPP Internet Australia, we offer Australian Domain name registration service from our web site.
Click Here to register your Australian Domain Names.
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Do you offer an International Domain Registration Service?
Yes. We offer registration of the following International Domain names: .com     .net     .org     .ws             .info          .name
.biz        .us       .tv       .com.cn     .net.cn     .cn

Click Here to register your international domains.
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Do you host International Domain names?
Yes. We can host all International domain names.
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Can I transfer my existing Web Site to you?

Yes and it is as easy as 1-2-3;
1.Sign up an account with us.
2.Change the DNS settings with your Domain Name Registrar (e.g. MelBourneIT)
Our DNS servers information is as follows:
NameServer1: ns1.hostingbay.net (64.131.74.90)
NameServer2: ns2.hostingbay.net (67.225.246.76)
NameServer3: ns3.hostingbay.net (67.222.3.171)
3.Upload your web site to our server.
If you have questions or difficulties with your transfer, simply email us, we will help you to do that!

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Do you host Personal Web Sites?
Yes, we do! Hosting your personal web sites with us at our very competitive introductory pricing is definitely the right choice.
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Can I pay my account by Cheque or Money Order?
Yes, you can. Please make out your Cheque or Money Order to
Hitech United Australia Pty Ltd.
and post it to
190-192 Hoddle Street,
Abbotsford, Vic 3067
Australia

Please attach a note showing the Domain Name that you are paying for.
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Can I cancel my account at anytime?
Yes. You can. Just send your cancellation notice to us. Your account will be cancelled within 2 business days from the time we receive your notice. Your Credit Card will not be charged from then on.
*Also be sure to keep a backup of your site before you cancel, as your site will be deleted from the server.
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Can I use my existing email account?
Yes, you can. Our email service can be additional to your current address(es). You may use our email forwarding feature to simply forward all messages to your new email addresses OR your existing email account outside of Hosting Bay.
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Do I still need my ISP to access the Internet?
Yes, you do. We host your web site so that everyone in the world with a Internet connection can see your web site. But you still need your own ISP (i.e. Internet Service Provider) to get on to the Internet.
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Do you support FrontPage extensions?
Yes. Frontpage extensions are supported on all accounts.
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Do you provide Message Board for me to use on my web site?
Yes, we offer Bulletin Board in cpanel.
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Do you provide a Chat Room for me?
Yes. We offer 2 chat rooms - a html and a java chat room.
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What is the best way to get technical support?
The best way to get technical support is to simply email:
support@hostingbay.com.au
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Do you offer phone support?
Yes, you can reach us on (03) 94173368
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Do you have a reseller Plan?
Yes, we do. Please Click Here for more details.
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Can you restore my website to a previous date?
Please contact our support team first if we have the back up of your requested date. There is an extra fee for this service. The minimum charge is $75.
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Provide cheapest business Web Hosting in Australia,
HostingBay is an online division of Hitech United Australia Pty. Ltd.
A registered company incorporating in Melbourne Victoria Australia (ABN: 53 073 181 441)
190 - 192 Hoddle Street Abbotsford, Victoria 3067 Australia
Telephone: 61-3-94173368 Facsimile: 61-3-94173360
Email Us: Support@HostingBay.com.au
Copyright (c) . HostingBay