Customer Support Area

To help you set up and manage your web site quickly and easily, we have set up an Online Knowledge Base , Cpanel Demo , Cpanel Online Help , Ensim Demo , Ensim Online Help and that you can access 24 hours a day and 7 days a week.

Most of the questions you might have are answered in this Online Help System. Please take your time, browse through both of our Online Knowledge Base , Cpanel Demo , Cpanel Online Help , Ensim Demo , Ensim Online Help. This is the most efficient way to find your answers. If you find any issues that are not addressed in our Online Knowledge Base , Cpanel Demo , Cpanel Online Help , Ensim Demo , Ensim Online Help , you can then request a support at our Customer Support Desk, please do not hesitate to contact us. Our friendly customer support team would be more than happy to help you.
 
You may download the comprehensive Cpanel Help Documents and Ensim Help Documents in either of 2 Formats so that you can read them offline on your own Computer.

Self extracting format-- Cpanel Help Documents

Click Here to Download

When download is completed, all you need to do is to locate the file cpanel5_help.chm and double click on it. The Manual will automatically open.

Html Zipped --Ensim Help Documents

Click Here to Download

You need to follow the instructions below to view the Help system as a whole.
To view the Help system:
1. Download the zipped file to your local system.
2. On your local system, create a folder to hold the Help files.
3. Extract or uncompress all the files to the folder you created on your local system.
4. Locate the file helpset.htm and double-click the file to open it.

The file helpset.htm is the index file that opens the entire Help system.

PDF Format

You will need Acrobat Reader or Acrobat eBook Reader to read the book. If you do not have it installed on your computer, Please Click here to get the software. They are both Free. 

• Microsoft Internet Explorer User: 
  Right Click and select 'Save Target as' option from the popup menu to download the Manual.
  
• Netscape Navigator User: 
  Right Click and select 'Save Link As' option from the popup menu to download the Manual. 

Cpanel Help Documents
Ensim Help Documents

Any problems or questions, please email us: support@hostingbay.com.au or call us on 61-3-94173368.